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At Thread the Spool, we understand that sometimes things don't go as planned. If your order isn't quite right, don't worry! We're here to help you find the perfect fit.

Since all of our products are made to order, we don't offer returns. However, we do offer exchanges to ensure that you're completely satisfied with your purchase.

If you need to make an exchange, simply contact Charlotte to assist you and discuss the details of your exchange. Charlotte will work closely with you to understand your needs and preferences. Whether you need a different size, colour, or style, she'll help you find the perfect alternative.

At Thread the Spool, we value your satisfaction and want you to love your purchase. We appreciate your understanding that, due to the custom nature of our products, returns are not available. However, we're confident that our exchange process will help you find the perfect match.